Privacy Policy

1. Introduction

Wiscademy ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, courses, and services (collectively, the "Services").

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

• Full name
• Email address
• Password (encrypted)
• Professional designation (e.g., EIT, P.Eng.)
• Province of registration
• Engineering discipline (optional)

Profile Information (optional):

• Profile photo
• Biography
• Company name
• Years of experience

Payment Information: Payment processing is handled by our third-party payment processors (Stripe, PayPal, etc.). We do not store full credit card numbers. We may store:

• Last four digits of payment method
• Billing address
• Transaction history

Course Activity:

• Courses you enroll in
• Lesson completion progress
• Quiz and assessment scores
• Certificates earned
• Comments and forum posts

Communications:

• Emails you send to us
• Responses to surveys or feedback requests
• Customer support interactions

2.2 Information Collected Automatically

When you use our Services, we automatically collect:

Usage Data:

• Pages visited and time spent
• Features used
• Search queries
• Click patterns
• Video watch time and engagement

Device Information:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, tablet, mobile)
• Screen resolution

Location Data: Approximate geographic location derived from IP address.

2.3 Information from Third Parties

We may receive information about you from:

• Social media platforms (if you log in via LinkedIn, Google, etc.)
• Payment processors (confirmation of payment, not full card details)
• Referral partners (if you were referred to us)

3. How We Use Your Information

3.1 To Provide and Maintain Our Services

• Create and manage your account
• Process payments and provide course access
• Track your learning progress
• Issue certificates of completion
• Provide customer support

3.2 To Improve Our Services

• Analyze usage patterns to optimize course content
• Identify and fix technical issues
• Develop new features and courses
• Conduct research and analytics

3.3 To Communicate With You

• Send course updates and reminders
• Respond to your inquiries
• Provide important service announcements
• Send CPD deadline reminders (with your consent)
• Deliver marketing communications (with your consent)

3.4 For Legal and Security Purposes

• Detect and prevent fraud or unauthorized access
• Comply with legal obligations
• Enforce our Terms of Use
• Protect our rights and the rights of other users

4. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third parties who help us operate our Services:

All service providers are contractually obligated to protect your data and may only use it for specified purposes.

4.2 Professional Engineering Associations

With your explicit consent, we may share course completion data with provincial engineering associations for CPD reporting purposes.

4.3 Legal Requirements

We may disclose your information if required to:

• Comply with a legal obligation
• Protect the rights, property, or safety of Wiscademy or others
• Investigate fraud or security issues

4.4 Business Transfers

If Wiscademy is acquired, merged, or sold, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Your Privacy Rights

5.1 For Canadian Users (PIPEDA)

You have the right to:

• Access: Request a copy of your personal information
• Correct: Request correction of inaccurate information
• Withdraw consent: Opt out of marketing communications
• Lodge a complaint: Contact the Privacy Commissioner of Canada

5.2 How to Exercise Your Rights

To exercise your privacy rights, contact us at: [email protected]

We will respond within 30 days. We may need to verify your identity before processing your request.

6. Data Retention

We retain your personal information for as long as:

• Your account is active
• Needed to provide you with Services
• Required for legal, tax, or regulatory purposes

Specific retention periods:

• Account information: Until account deletion + 30 days
• Course progress: Duration of account + 30 days
• Payment records: 7 years (for tax purposes)
• Marketing preferences: Until you opt out + 2 years
• Support communications: 3 years

After retention periods expire, we securely delete or anonymize your information.

7. Data Security

We implement reasonable security measures to protect your information:

Technical Safeguards:

• Encryption in transit (TLS/SSL)
• Encrypted storage for sensitive data
• Regular security updates and patches
• Access logging and monitoring

Organizational Safeguards:

• Limited employee access to personal data
• Confidentiality agreements for staff
• Regular security training
• Incident response procedures

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

8.2 Your Cookie Choices

You can:

• Set your browser to reject cookies (may affect functionality)
• Use our cookie consent tool on first visit
• Opt out of Google Analytics via Google Analytics Opt-out Browser Add-on

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect information from children under 18. If you believe a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

We are based in Canada. Your information may be transferred to, stored, and processed in:

• Canada (primary location)
• United States (for service providers like AWS, Stripe)
• Other jurisdictions where our service providers operate

When transferring data internationally, we ensure adequate safeguards are in place, including standard contractual clauses approved by regulatory authorities.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new policy on this page with an updated "Last Updated" date
• Sending an email to the address associated with your account
• Displaying a prominent notice on our website

Your continued use of the Services after the effective date constitutes acceptance of the updated Privacy Policy.

12. Complaints and Supervisory Authorities

12.1 Canada

If you are not satisfied with our response to a privacy complaint, you may contact:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
1-800-282-1376
www.priv.gc.ca

13. Contact Us

For privacy-related questions, to exercise your rights, or to report a concern:

Wiscademy
Email: [email protected]
Legal Email: [email protected]
General Inquiries: [email protected]

Mailing Address:
123 Engineering Way, Suite 400
Toronto, ON M5V 2T6
Canada

Privacy Officer:
Privacy Officer, Wiscademy

14. Acknowledgment

By using Wiscademy, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Use.