Privacy Policy

1. Introduction

Wiscademy ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, our mobile apps, our courses, and our related services (collectively, the "Services").

This policy covers both wiscademy.com and the Wiscademy mobile app. Where the two behave differently, we say so — most notably in section 8, because the app uses no analytics and no cookies at all.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

• Username
• Full name
• Email address
• Password (stored only as a cryptographic hash, never in readable form)

Profile Information (all optional): you can use Wiscademy without filling in any of these.

• Profile photo
• Biography and occupation
• Skills and work history
• Location, address and phone number
• Personal website

Payment Information: we never see or store your card details. Payment is handled entirely by the processor for the platform you are using:

• On the website: Stripe
• In the Android app: Google Play billing, with RevenueCat as our purchase intermediary

What we do store is a record of the transaction: what was bought, when, and for how much.

Course Activity:

• Courses you enroll in
• Lesson completion progress
• Quiz and assessment scores
• Certificates earned
• Course reviews you choose to write

Communications:

• Emails you send to us
• Responses to surveys or feedback requests
• Customer support interactions

2.2 Information Collected Automatically

When you use our website, we automatically collect:

Usage Data:

• Pages visited and time spent
• Features used
• Search queries
• Click patterns
• Video watch time and engagement

Device Information:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, tablet, mobile)
• Screen resolution

Location Data: Approximate geographic location derived from IP address.

2.3 Information from Third Parties

We receive information about you from:

• Payment processors — confirmation that a payment succeeded, and the amount. Not your card details.

We do not offer social or single sign-on login, and we do not buy or receive personal information from data brokers, advertising networks or referral partners.

3. How We Use Your Information

3.1 To Provide and Maintain Our Services

• Create and manage your account
• Process payments and provide course access
• Track your learning progress
• Issue certificates of completion
• Provide customer support

3.2 To Improve Our Services

• Analyze usage patterns to optimize course content
• Identify and fix technical issues
• Develop new features and courses
• Conduct research and analytics

3.3 To Communicate With You

• Send course updates and reminders
• Respond to your inquiries
• Provide important service announcements
• Send CPD deadline reminders (with your consent)
• Deliver marketing communications (with your consent)

3.4 For Legal and Security Purposes

• Detect and prevent fraud or unauthorized access
• Comply with legal obligations
• Enforce our Terms of Use
• Protect our rights and the rights of other users

4. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third parties who help us operate our Services:

All service providers are contractually obligated to protect your data and may only use it for specified purposes.

4.2 Professional Engineering Associations

With your explicit consent, we may share course completion data with provincial engineering associations for CPD reporting purposes.

4.3 Legal Requirements

We may disclose your information if required to:

• Comply with a legal obligation
• Protect the rights, property, or safety of Wiscademy or others
• Investigate fraud or security issues

4.4 Business Transfers

If Wiscademy is acquired, merged, or sold, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Your Privacy Rights

5.1 For Canadian Users (PIPEDA)

You have the right to:

• Access: Request a copy of your personal information
• Correct: Request correction of inaccurate information
• Delete: Delete your account and the personal information in it — see 5.2 below
• Withdraw consent: Opt out of marketing communications, and turn off analytics cookies at any time
• Lodge a complaint: Contact the Privacy Commissioner of Canada

5.2 Deleting Your Account

You can delete your account yourself, without contacting us:

• On the website: Settings
• In the app: Settings → Delete Account

Deletion is scheduled rather than immediate. We confirm your password, then set a date and email it to you. Until that date nothing is removed, your account works normally, and you can call it off — either by using Cancel deletion on the same screen, or simply by signing in again, which cancels a scheduled deletion automatically. We email you when that happens too, so a deletion is never called off without you being told.

On the scheduled date, if it was not cancelled, your account and the personal information in it are deleted. Some records are kept longer where the law requires it — see section 6.

5.3 How to Exercise Your Other Rights

To exercise your privacy rights, contact us at: [email protected]

We will respond within 30 days. We may need to verify your identity before processing your request.

6. Data Retention

We retain your personal information for as long as:

• Your account is active
• Needed to provide you with Services
• Required for legal, tax, or regulatory purposes

Specific retention periods:

• Account information: until your account is deleted, plus 30 days. Where you have asked us to delete your account, that clock starts on the scheduled deletion date described in section 5.2, not on the day you made the request
• Course progress: duration of account + 30 days
• Payment records: 7 years (for tax purposes)
• Marketing preferences: Until you opt out + 2 years
• Support communications: 3 years

After retention periods expire, we securely delete or anonymize your information.

7. Data Security

We implement reasonable security measures to protect your information:

Technical Safeguards:

• Encryption in transit (TLS/SSL)
• Encrypted storage for sensitive data
• Regular security updates and patches
• Access logging and monitoring

Organizational Safeguards:

• Limited employee access to personal data
• Confidentiality agreements for staff
• Regular security training
• Incident response procedures

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

The mobile app uses no cookies and no tracking technologies. This section applies to the website only.

These two are the only categories we use. We do not set advertising, retargeting or social media cookies, and analytics is off until you turn it on — if you decline, your browser never contacts Google Analytics at all.

8.2 Your Cookie Choices

You can:

• Set your browser to reject cookies (may affect functionality)
• Use our cookie consent tool on first visit, or reopen it any time: Cookie Settings
• Opt out of Google Analytics via Google Analytics Opt-out Browser Add-on

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect information from children under 18. If you believe a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

We are based in Canada. Your information may be transferred to, stored, and processed in:

• Canada (primary location)
• United States (for service providers like AWS, Stripe)
• Other jurisdictions where our service providers operate

When transferring data internationally, we ensure adequate safeguards are in place, including standard contractual clauses approved by regulatory authorities.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new policy on this page with an updated "Last Updated" date
• Sending an email to the address associated with your account
• Displaying a prominent notice on our website

Your continued use of the Services after the effective date constitutes acceptance of the updated Privacy Policy.

12. Complaints and Supervisory Authorities

12.1 Canada

If you are not satisfied with our response to a privacy complaint, you may contact:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
1-800-282-1376
www.priv.gc.ca

13. Contact Us

For privacy-related questions, to exercise your rights, or to report a concern:

Wiscademy
Email: [email protected]
Legal Email: [email protected]
General Inquiries: [email protected]

Mailing Address:
Wiscademy Inc.
Toronto, Ontario
Canada

Privacy Officer:
Privacy Officer, Wiscademy

14. Acknowledgment

By using Wiscademy, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Use.